SOPRO Frequently Asked Questions
and Common Troublehooting

Q: Where do I find the Drivers?

A: The drivers can be found on the SOPRO Imaging CD or on the SOPRO downloads page on www.soprosupport.com.

Q: I have a grainy image and it seems to be slightly green as well. Why?

A: First, check to make sure you have USB 2.0 ports. This problem commonly arises when a USB 2.0 Docking station is plugged into a USB 1.1 port. Upgrades are readily available for those computers with USB 1.1 only.

Q: I have a grainy image and it seems to be slightly green as well. I already checked, and my computer has USB 2.0 ports. What do I do now?

A: Get a powered USB 2.0 hub. Sometimes a computer is unable to supply adequate power to the USB connection used by our docks. Other times, for instance when this problem is intermittent, the computer is able to supply the power, but there may be another device utilizing too much power already, like a printer, camera, even a USB mouse or keyboard. More information on USB 2.0 and SOPRO cameras can be found HERE.

Q: I have no image at all. I have never before had an image through this USB port.

A: Install the drivers. If you already have installed the drivers properly, and have it listed as USB 2820 in the device manager under imaging devices, then make sure to change the configuration input from “Video Composite In” to “Video SVideo IN”

Q: I am using SOPRO imaging. I go to the shade selection mode, and change the image to black and white. The image is very jumpy, and not clear. But it is fine in color. Is there something wrong with my camera?

A: No. Simply go into the “Patient” menu and click “Setup”. Go to the “Video” tab, and click “Capture Pin”. Change the “Color space/Compression” from “YUY2” to “I420”. Your image should now be fine.

Q: I plug my docking station USB connection in and I get a message that “One of the Devices on this computer has malfunctioned, and windows does not recognize it”. Why?

A: Your computer is unable to properly supply adequate power to the docking station's USB connection. Get a powered USB 2.0 hub.

Q: I'm using my SOPRO camera on a program other then SOPRO imaging. My touch feature freezes the image to the screen, but does not save the image into my software. Why?

A: Unfortunately, our SOPROTouch is not yet compatible with all software types. For a list, and possibilities of getting the SOPROTouch to function on other software types, contact customer service at Acteon (contact info at bottom of page).

Q: Yesterday my camera was working fine. Today I have no image. What happened?

A: First check to make sure that if you unplugged the dock from the computer, you plugged it back into the same USB port, as plugging the dock into a different USB port requires a fresh driver install. Sometimes when a computer is rebooted, it may reject unsigned drivers, similar to a body with an organ implant. Simply re-install the drivers and don't forget to configure the input.